Rules Help to Work Efficiently Even at ‘Times of Change’.

The concept of ‘regulation’ can mean something exclusively formal or bureaucratic, and in some cases, on the contrary, can serve as a source of answers and relevant advice based on work experience.

As it is customary in a particular company, the set of VSP regulations—the source of verified recommendations—has been growing year after year. Many conditions and rules, not always formulated in a straightforward and clear way over the years have turned into something opposite to the very essence and purpose of the company's ‘code of all rules—the regulations have become ‘clumsy’ and, ultimately, meaningless, since it has become difficult to navigate them further. In order not to lose the basics and principles in the working process, from time to time it is still worth clarifying the framework conditions. We have formulated brief and basic working principles that we adhere to in our work practice.
And the details—the details of the regulations are clear cut in the company's WIKI cloud.

VSP specializes on a project approach based on long-term relationships with the company's customers.
Benefit.
In its work, VSP focuses on the main priority—to benefit customers, the community and the employees.

(2) Obligations.
The VSP Company makes all the necessary efforts to fulfill its obligations.

(3) Evaluation.
VSP highly appreciates the professional efforts of its employees to achieve their goals, work plans and sales plans, and makes the necessary efforts to fully and reliably evaluate the work of every specialist.

(4) Professionalism.
VSP employees make all the necessary efforts and strive to perform their work at a high professional level—competently, on time and within the established budget.

(5) Honesty.
Employees follow the rules of open and transparent interaction with each other in their work.

(6) Training program.
VSP employees are constantly working to comprehensively improve their professional level— within the framework of their specialization, communication skills, and general knowledge.

Efficiency.
When working on any task, employees adhere to an effective approach, but not at the expense of the quality level of its execution.

Communication.
Employees communicate with the customer, as well as with each other, politely and respectfully, professionally.

Correspondence.
Employees correspond with customers, as well as with each other, in a polite and respectful manner; letters must be written correctly, they must be structured.

Deadlines.
The timeframe for processing customer enquiries should be minimal, should not exceed 2 days in case of standard enquiries, and if a question is received from a Special customer, such an enquiry should be worked and finalized within 1 day. Any other conditions must be agreed with the supervisor. Similar conditions apply to the preparation of contracts, specifications, purchase orders, etc.

Business trips and meetings.

Employees prepare for business trips and meetings: they clearly fix goals, check the availability of all required information materials, the efficiency and proper visual appearance of demonstration samples. Prior the meeting, the employee must make sure that the computer and the presentation application are fully functional; all essential details related to the upcoming meeting—for example, such as the full name, contact details and address of the customer's representative are available, ...—as well as the presentation material should be in a printed form.

Projects large and small.
A small project—up to 1 million rubles.
The average project is from 1 to 10 million rubles. Mandatory coordination with the DMS in accordance with the current power of attorney for the right to represent the interests of VSP.

A large project—starting with 10 million rubles. Mandatory coordination with the DMS.
 A Special project is any appropriately marked project. Mandatory coordination with the DMS.

In most cases, the advice of a colleague and the appropriate tactics of participation in the project will only increase the chances of winning.

Special projects.
Employees work out the conditions for participation in a particular project, focusing on the following main stages: (1) data collection, (2) analysis, (3) discussion, (4) raising a technical and commercial proposal that meets the customer's requirements, (5) analysis of project results and conclusions.

Planning.
The employees clearly plan their work on a weekly, monthly, quarterly, half-year and a year basis. This approach ensures that current priority goals and objectives are fixed. Employees use the Tracker application to monitor and work on their plans.

Regulations.

Employees follow the requirements of these regulations in their daily work practice. If an employee considers it necessary to make any changes or additions to the regulations, the employee should prepare and send the appropriate proposals to the supervisor in writing. In all other respects, in their daily work, employees adhere to the recommendations and rules of the complete version of the VSP regulations.